A named owner on every engagement
Every engagement has a member of the leadership team accountable for it — reachable during delivery, not just at the signing.
The people accountable for your engagement
Every engagement has one of these three names on it — from the proposal through to steady state.
One name, not a queue
Every engagement has a member of the leadership team accountable for it, reachable during delivery rather than only at signing. Escalation reaches someone who can make a decision without routing through an account manager first.
- A named leadership owner on every engagement
- Direct contact details, not a shared inbox
- Authority to make commercial and technical decisions
- Present at the design review and at the cutover
- The same name from proposal through to steady state
Engineers on the call
Technical conversations happen with the engineers who will do the work. Pre-sales and delivery are the same team, so what is promised in the room is what gets built.
- The consultant who surveys the site owns the design
- No handover gap between the sales conversation and delivery
- A technical lead who stays through cutover and handover
- Fifty-plus senior consultants across the practices we hold
- Certifications held across competing vendors in each category
Monthly service reviews
Managed engagements carry a monthly review covering incidents, SLA performance, capacity and the changes coming next — with the numbers sent before the meeting rather than presented in it.
- Monthly review with incident, SLA and capacity reporting
- Change calendar agreed in advance, not announced
- Problem management on anything that recurred
- Annual architecture review against where the business is going
- Escalation matrix with names and response times
How we hold ourselves
The disciplines we apply to a client estate are the ones we apply to our own — including the parts nobody enjoys.
- Written processing agreements wherever we touch personal data
- Access granted on need and withdrawn when the task ends
- Documented handover on every engagement, without exception
- Incidents disclosed to the client rather than absorbed quietly
- Vendor authorisations kept current, including recertification
Profiles and references
Individual leadership profiles, certifications and the credentials pack are provided directly to evaluators running an active procurement.
- Leadership profiles with certifications and delivery history
- Client references relevant to your sector and scale
- Company documents — incorporation, GST, insurance
- Sample deliverables from comparable engagements
- Site visit to a comparable deployment where the client agrees
Team profiles
Individual leadership profiles and the credentials pack are provided directly to evaluators running an active procurement. Ask and we will send them.
Tell us what you are running today
We will tell you what we would change, and what it would cost. No obligation, and a named engineer on the call rather than an account manager.