Everything that has to keep running, run by us
Monitoring, patching, service desk and the physical systems on site — under one contract, with one number to call when something breaks.
What sits under the SLA
Managed services means a defined scope, a response time and a named owner — not a retainer with a vague promise. We agree what is covered and what is not, in writing, before the contract starts.
- Service catalogue agreed and documented up front
- Severity definitions with response and resolution targets
- Named service manager with a monthly review
- In-scope and out-of-scope stated explicitly
- Escalation matrix with names, not role titles
The NOC that runs around the clock
Monitoring only earns its cost if someone acts on the alert. Ours goes to a staffed NOC on shift, which is why the coverage is 24×7 rather than business hours plus an on-call rota.
- 24×7 staffed NOC with shift handover
- Monitoring of network, server, cloud and application layers
- Alert thresholds tuned to reduce noise, not to hide it
- Proactive action on capacity and performance trends
- Carrier and OEM cases raised on your behalf
Where users actually go
A single number and a single address, with tickets that have a state anyone can look up rather than a mail thread nobody can find.
- Single point of contact for every in-scope issue
- Ticketing with visible state and audit trail
- First-line resolution against documented runbooks
- Escalation to the practice engineer when it is warranted
- User satisfaction measured and reported
Assets, patches and licences
The unglamorous discipline that determines whether an audit or an incident is a bad afternoon or a bad quarter.
- Asset register kept current, including what left the estate
- Patch cycles with a tested rollback position
- Licence and AMC renewal tracked ahead of expiry
- Configuration backup for network and server devices
- Documentation maintained as the estate changes
Taking over from someone else
Most managed engagements begin with an incumbent leaving. That transition is a project in its own right and we run it as one.
- Discovery of what is actually deployed, not what was claimed
- Asset and licence reconciliation before acceptance
- Monitoring rebuilt to our standard before the SLA starts
- Parallel run so coverage never depends on a clean handover
- Steady-state handover with a documented estate
Manufacturers we are authorised to install
Physical security & building systems
Tell us what you are running today
We will tell you what we would change, and what it would cost. No obligation, and a named engineer on the call rather than an account manager.